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Terms and Conditions
Terms and Conditions About These Terms and Conditions In these Terms and Conditions: "We”, “Us" and “London Chic” means Chic Global Limited Ltd with Company Registration Number 07640503 and a registered address of 1 Brunel Road, Earlstrees Industrial Estate, Corby, Northants, NN17 4JW Products means goods sold by London Chic on this web site. Price means the price at which the Products are sold on this web site. Order means an order for Products on this web site. Recommended Retail Price means a price for the Products for comparison purposes. These Terms and Conditions together with your Order constitute the entire Contract between London Chic and you for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email. MYSALE GROUP PLC London Chic is part of the MYSALE GROUP PLC by signing up as a member to London Chic the member acknowledges that they will become a member of the MYSALE GROUP PLC of companies and agrees that they may be contacted by any of its subsidiaries. This does not affect a member’s ability to unsubscribe from communications from these companies on an individual basis. UK SALES ONLY We only sell and ship Products within UK. We will not make deliveries outside of UK. COPYRIGHT/TRADEMARK INFORMATION Copyright in the entire website, and all copy, images, logos, indicia, text, content, and unique method of showcasing products therein is the intellectual property of MYSALE. The name of London Chic, MYSALE Group Plc or any of their respective trademarks or logos may not be used without advance specific, written prior permission of the Mysale Group Plc. COLOURS We have done our best to display as accurately as possible the colours of the products shown on this website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. CORRECTION OF ERRORS AND INACCURACIES; LIMITATIONS ON QUANTITY Whilst London Chic makes every reasonable effort to present accurate information on this web site, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy for details on how to obtain a refund. INDEMNIFICATION You must indemnify and hold London Chic and its employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the "Parties") harmless from any damage, loss, or expense (including without limitation, attorneys' fees and costs) incurred in connection with any third-party claim, demand or action ("Claim") brought against any of the Parties alleging that you have breached any of these terms and conditions. If you have to indemnify London Chic under this Section, London Chic will have the right to control the defence, settlement, and resolution of any Claim at your sole expense. You may not settle or otherwise resolve any Claim without express written permission from London Chic. LIMITATION OF LIABILITY In no event shall London Chic or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. LEGAL CAPACITY TO TRANSACT By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. If you are under the age eighteen (18) years you cannot place orders with London Chic. Should London Chic suffer any damage or other losses as a result of a transaction entered into by a minor, London Chic reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with London Chic. PLACING YOUR ORDER You may place an Order by adding items to ‘My Cart’ on London Chic Website and clicking the "Check Out" button. Items will remain in your Cart for a period of 20 minutes. Once this time has elapsed the Cart will empty if there is no further activity. We are unable to place an order on your behalf or accept orders via any other means. When you place your Order, we will issue you with an Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the London Chic website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any products, however London Chic will make every effort to supply products to you. We will notify you that your order is being processed by sending you an Order Confirmation via email, however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. London Chic and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when your order status moves to dispatched in the My Account My Orders Section. If we cannot process or accept your Order after payment is received we will contact you by email. PAYMENT METHODS AND PROCESSING London Chic uses Voice Commerce Ltd Trading as Cashflows and HSBC Bank to provide a secure environment for the authorisation of credit card and charge card transactions. Confidential information including card details are encrypted using industry standard SSL 128-bit encryption technology. Our payment page is also fully PCI DSS compliant please visit for more information. PRICES London Chic will use its best endeavours to list Products with the most competitive prices. London Chic reserves the right to change prices for Products displayed at the London Chic web site at any time. REFERENCE TO RECOMMENDED RETAIL PRICES ON OUR WEBSITE Our Products are sourced from within the EU, USA, Australia and Asia. As such some may not be available for sale in the UK. This means that there may be no UK Recommended Retail Price for some Products. Where we have been able to establish that a Product is for sale in the UK, we have used that product’s market price as the Recommended Retail Price. In other cases, a Recommended Retail Price (RRP) has been established by converting the price in the market from which the goods were sourced into GBP. The exchange rate used in conversion to GBP is that which is applicable at the time the goods are first landed in the UK as published by our bank. RRP’s are provided by our supplier as the original selling price within the supplier’s distribution network. This price is provided for comparison purposes only. VOUCHERS Each ' London Chic Voucher' is personal to the User receiving it, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each ' London Chic Voucher' has an expiry date which cannot be modified. The use of a ' London Chic Voucher' requires the total value of the order (excluding shipping and handling costs) to be higher than the monetary value of the discount given by the ' London Chic Voucher'. Some discount ' London Chic Voucher's may specify a minimum spend in order to be used. In this case, the monetary value of the order (excluding delivery costs) has to be higher than the minimum spend. Under no circumstances can the value of a discount ' London Chic Voucher' be deducted from an order if that ' London Chic Voucher' is defective or out of date: no replacement ' London Chic Voucher's will be issued. When an order is placed using a discount ' London Chic Voucher' and it contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item bought in such an order will be reduced by the value of discount attached to it. We reserve the right to modify or amend at any time these guidelines and the methods through which benefits are earned. We reserve the right to disqualify you at any time from participation in our London Chic Referral Program and remove any existing London Chic Vouchers from your account. SUPPLY OF YOUR PRODUCTS Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation. All orders and products are subject to availability. When we are unable to supply products for any reason we will inform you via e-mail to the e-mail address supplied to us at registration. When an entire order is unable to be fulfilled you will be refunded for the whole order inclusive of shipping and handling charges. When an order is partially unfulfilled the remaining products will be supplied and your shipping and handling charges will remain unaltered. When your Order items have been dispatched, we will confirm shipment via the My Account My Orders section including a tracking number for each parcel. RESTRICTED PRODUCTS By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. If you are under the age eighteen (18) years you cannot place orders with London Chic. Should London Chic suffer any damage or other losses as a result of a transaction entered into by a minor, London Chic reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with London Chic. DELIVERY OF YOUR PRODUCTS London Chic is a specialist online retailer and we do not always carry stock in our warehouse. On many occasions we source products that are held by suppliers in their own warehouses. As we source products from around the World delivery times will vary. We will use our best efforts to ensure your order arrives as soon as possible after the end of the sale. Delivery will be made via a number of partners and the estimated delivery times will be indicated within each specific sale according to the dispatch location. We use the best possible estimated dates given the information we have been provided by our suppliers and partners, however many factors are outside of our control and we cannot guarantee delivery within this time frame. Individual order status can be tracked in the My Account, My Orders section. We charge shipping and handling for each sale you purchase from unless otherwise stated on the website. Due to the nature of our business, we may consolidate orders where possible from more than one sale. For these orders shipping and handling charges will remain unaltered. Equally if you order from multiple sales then due to numerous and potentially different locations of stock your items may not arrive at the same time. Title and risk of loss to all products will pass to you on delivery unless otherwise specified in the Direct Import Goods Clause. For the avoidance of doubt, In the event that there is any ambiguity relating to the passing of risk and title to the goods, risk and title to the goods will pass to you on the first attempt at delivery irrespective of whether it was successful or not. AUTHORITY TO LEAVE By selecting No and clicking Accept on our Signature on Delivery option you authorise the courier to leave the goods unattended at the delivery address and you accept that once the courier has done so, the complete order has been received. Selection of Authority to Leave is deemed by our couriers as a signature from the recipient. London Chic Ltd and couriers associated with the delivery, do not accept responsibility for any loss or damage which results from the Authority To Leave delivery method. You agree to release London Chic Ltd from and against any and all claims, demands, liabilities, losses, costs and expenses if Authority To Leave is selected. Should the courier be unable to leave the parcel or deem the location to be an unsafe area to leave the parcel or your instruction text is unclear, the courier may leave an attempted delivery card and return the parcel to their depot. Risk and title to the goods transfers to you after the first attempt at delivery irrespective of whether it was successful or not. YOUR RIGHTS TO RETURN A PRODUCT You have a legal right to cancel an Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below. This means that, during the relevant period, if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the order and receive a refund. You have the right to cancel your order at any time before dispatch of the item(s) or within 14 days of receipt of the item(s) (or the last separate item ordered) by following our returns process explained below under “Returns Policy”. However if your order is in “Delivery Requested” or “Dispatched” status we will be unable to cancel the order as the item(s) are being prepared to be sent or have already been sent to you. In the event that this happens please follow the returns process to return the item(s) to us so that we can arrange for a refund. To cancel an order, please contact our Customer Service Team by emailing us via the “Contact Us” tab on our website (found within ‘Your Account’). We will email you to confirm we have received your cancellation as soon as possible. If you are e-mailing us please include details of your order to help us to identify it. If you send us your cancellation notice as described above, then your cancellation is effective from the date you send us the message. RETURNS POLICY Change of Mind A Return Authorisation Number (RAN) is required for all returns. You will be entitled to a refund provided you return the item to us without undue delay and in any event within 14 days of the date you notify us of your cancellation .The item must be returned to us in brand new condition, with the relevant Product being exactly as it was when you received it. All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product. Please note that this cancellation right does not apply in the case of: (a) perishable items, tailor made or personalised items (such as earrings or underwear) (b) sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them or (c) any Products which become mixed inseparably with other items after their delivery. We regret that we currently cannot facilitate exchanges. If you cancel your order we will: (a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount (b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (as applicable)and (c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below: (i) 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us OR (ii) if you have not received the Product, 14 days after the date on which you inform us of your decision to cancel the order. 1.2 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers. If a Product has been delivered to you before you decide to cancel your order: (a) You can send it back. Our Customer Service will explain how to arrange a return and (b) Unless the Product is faulty or not as described (in this case, see below), you will be responsible for the cost of returning the Products to us. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with your order. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund set out in these Terms, or anything else in these Terms. Faulty Items If your item arrives faulty or you find a defect arises after delivery, please contact our Customer Service department by emailing us on: “Contact Us”. Each case will be assessed on case by case basis. Depending on the fault, you may be offered the choice of a refund, repair or replacement of the Product (subject to availability). Return postage of faulty Products to be assessed will be at London Chic’s expense. If you have returned the Products to us because they are faulty and chose to receive a refund, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. Incorrectly Described Items London Chic works hard to present the products on our Websites as accurately as possible. As much as we try to avoid it, on some occasions the information on our Websites may contain inaccuracies. We make no warranty or representation that the information provided by our suppliers, including in relation to product descriptions, is correct, accurate, complete or reliable. However, please contact our Customer Service team if you have received an item that has not been correctly described. In the event that it is verified that you have received an incorrectly described item, you will be entitled to a refund. If you have returned a Product to us because it is incorrectly described and chose to receive a refund, we will refund the price of the Product in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. Some Products - Manufacturer Only Warranty Some Products sold through London Chic are serviced and supported exclusively by their manufacturer in accordance the warranty information provided on the Product listing. London Chic is not a manufacturer of products. However, in the event of a failure, our Customer Service staff would be happy to forward the relevant item to the manufacturer or any relevant agent and liaise with them on your behalf, if you so choose. However, it may be more convenient for you to liaise with the manufacturer directly. If you require any assistance in doing so, our customer service team would be happy to assist you. Please contact our Customer Service department via “Contact Us”. A manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. OUR LIABILITY You acknowledge that we do not make any warranty or representation as to the suitability of Products for any purpose; we exclude all other implied terms and warranties, whether statutory or otherwise, relating to the Products; and we will not be liable to you for indirect and/or consequential loss arising from or connected to this agreement in contract, tort, under any statute or otherwise (including, without limitation, for loss of revenue, loss of profits, failure to realise expected profits or savings, loss or corruption of data and any other commercial or economic loss of any kind) unless such loss arises as a result of our own negligence or willful misconduct. Our liability to you for loss or damage of any kind arising out of this agreement or in connections with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability if in contract, tort (including negligence), under any statue or otherwise. General You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of London Chic. Any unauthorized assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition. London Chic reserves the right to change the Terms and Conditions of sale at any time. No London Chic employee or agent has the authority to vary any of the Terms and Conditions governing any sale. A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions. Miscellaneous These Terms and Conditions will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of Australia without reference to conflict of law principles. These Terms and Conditions will not be assignable or transferable by you without the prior written consent of London Chic. These Terms and Conditions (including all of the policies and other Agreements described in these Terms and Conditions, which are hereby incorporated herein by this reference) contain the entire understanding of the parties regarding its subject matter, and supersede all prior and contemporaneous agreements and understandings between the parties regarding its subject matter. No failure or delay by a party in exercising any right, power or privilege under these Terms and Conditions will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege. You and London Chic are independent contractors, and no agency, partnership, joint venture, or employee-employer relationship is intended or created by these Terms and Conditions. The invalidity or unenforceability of any provision of these Terms and Conditions will not affect the validity or enforceability of any other provision of these Terms and Conditions, all of which will remain in full force and effect. Force Majeure London Chic shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of London Chic, and London Chic shall be entitled to a reasonable extension of time for the performance of such obligations. Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of England & Wales and shall be subject to the non-exclusive jurisdiction of the English and Welsh Courts.