Shopping: How do I use a voucher / promotional code
To use a voucher or promotional code, firstly select the items you wish to purchase and click through to the CHECKOUT. Once you are in the CHECKOUT stage, please click the link available to type in your promotional code. If you have any active vouchers against your account, a drop-down list will be available to choose your credits from.
Please note that vouchers and promotional codes are unable to be applied for the cost of Shipping and Handling / Delivery. All vouchers have a six month expiry date (from the time of issue) and cannot be re-issued once they have expired.
If you apply a voucher within the CHECKOUT stage and do not complete the transaction – it may take our system up to 15 minutes for the voucher to reappear under MY VOUCHERS.
To view your current vouchers, please click here: My Vouchers Do you provide size charts
We use 2 size charts for our product – body fit which gives a young and fitted garment and relaxed fit which is more casual and wider appeal. Both of these specs are on the tab for each garment. We also advise what the height of our model is and what size she is wearing then you can make a judgement on what your suitable sizing would be. Is there any more information about your products
Our team will always try to describe the features of all items on the product page.
Should you require any further information, please feel free to contact our Customer Service Department with any questions you may have. Technical Support: Do you have an APP
We have developed an APP for iPhone and Android users! Please visit the Apple iTunes Store or alternatively the Google Play Store to download the latest version of the APP today!
Click here for: Apple iTunes Store How can I search for items on the website
You are able to select a shopping category, such as Women, Men, Footwear & Accessories, Home & Living or Beauty. Unfortunately we do not have a search function for specific products or brands on our website at this stage. The best way to find your desired brand is to scroll through our active sales events on the homepage. How do I remove items from my cart
If you have changed your mind and have not yet checked out – you can decrease the quantity of an item from 1 to 0 within the CHECKOUT stage. Alternatively, your cart will refresh automatically after 15 minutes of inactivity. I’m having an issue loading / accessing the website
If you are having issues accessing or loading the site – it may have something to do with your Internet Browser settings. Ensure that you have cookies enabled and that you are using the latest version of your Internet browser.
We’ve included some details on how to enable cookies below:
Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
Google Chrome: https://support.google.com/chrome/answer/95647
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
If all else fails, please try an alternate browser – or visit our mobile site or APP via your smart phone!
Should you require any assistance, please lodge a contact message with our Customer Service Department and we’ll assist to troubleshoot wherever possible. Why have the items in my cart disappeared
Have you been shopping for long? Items within your cart will time out after 15 minutes of inactivity. It’s always best to have a quick browse through all the sales and then go through and purchase what you’d like. Do be quick – as items tend to sell out quickly!